---
title: "ENSUR Document Management FAQs: Technical Document Issues"
description: You asked, we listened! We'll answer the most common document management questions you have in order to help navigate your business using ENSUR.
image: https://info.docxellent.com/hubfs/Imported_Blog_Media/technical-FAQ-1.jpg
---

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- [Products](https://docxellent.com/docxellent/products/) 
    - [ENSUR](https://docxellent.com/products/ensur-document-management-system/)
      
      [![ENSUR Document Management System](https://docxellent.com/wp-content/uploads/2017/09/ENSUR-350x210.jpg)](https://docxellent.com/products/ensur-document-management-system/)
      
      #### [ENSUR](https://docxellent.com/products/ensur-document-management-system/)
      
       ENSUR is an easy-to-use, configurable, web-based Document Management and quality Control Software System that will dramatically help you to improve and manage the efficiency of paper based or uncontrolled electronic file based processes.
    - [ENSUR Lite](https://info.docxellent.com/ensur-lite)
    - [Document Management 101](https://docxellent.com/guide-to-document-management-101/)
      
      [![](https://docxellent.com/wp-content/uploads/2024/01/Document-Management-101-Navigation-Image.jpg)](https://docxellent.com/guide-to-document-management-101/)
      
      #### [Document Management 101](https://docxellent.com/guide-to-document-management-101/)
      
      Cut the Clutter, Boost Efficiency: Dive into our Document Management 101 guide and discover how taking your files digital unlocks hidden productivity, strengthens compliance, and unleashes the full potential of your workflows.
    - [ENSUR Cloud](https://docxellent.com/products/ensurcloud/)
      
      [![ENSUR Cloud Document Management System](https://docxellent.com/wp-content/uploads/2017/09/ENSUR-Cloud-350x210.jpg)](https://docxellent.com/products/ensurcloud/)
      
      #### [ENSUR Cloud](https://docxellent.com/products/ensurcloud/)
      
       Whether you’re an existing customer, a company looking to make a change in your provider or implementing your first document control, packaging specification, training management or quality system, DocXellent can provide the option of on-premises or a robust, secure and proven cloud based installation.
    - [ENSUR Case Studies](https://docxellent.com/products/case-studies/)
- [Solutions](https://docxellent.com/document-control-solutions/) 
    - [CAPA Solutions](https://docxellent.com/document-control-solutions/capa-solutions/)
      
      [![Corrective Action and Preventative Action](https://docxellent.com/wp-content/uploads/2017/09/CAPA-350x210.jpg)](https://docxellent.com/document-control-solutions/capa-solutions/)
      
      #### [CAPA Solutions](https://docxellent.com/document-control-solutions/capa-solutions/)
      
       Easily collect, correlate, investigate and make informed improvements to your processes with our CAPA management software, ENSUR.
    - [Change Control](https://docxellent.com/document-control-solutions/change-control/)
      
      [![Change Control Document Management Solution](https://docxellent.com/wp-content/uploads/2017/09/Change-Control-350x210.jpg)](https://docxellent.com/document-control-solutions/change-control/)
      
      #### [Change Control](https://docxellent.com/document-control-solutions/change-control/)
      
       See how our document control management software, ENSUR, can automate your change control processes.
    - [Document Control Software](https://docxellent.com/document-control-solutions/document-control-software/)
      
      [![Document Control Management Software](https://docxellent.com/wp-content/uploads/2017/09/Document-Control-350x210.jpg)](https://docxellent.com/document-control-solutions/document-control-software/)
      
      #### [Document Control Software](https://docxellent.com/document-control-solutions/document-control-software/)
      
       Control your organization’s content across the globe or down the hallway with our flexible, secure, user-friendly online document control software, ENSUR.
    - [Version Control](https://docxellent.com/document-control-solutions/version-control/)
      
      [![Version Document Control](https://docxellent.com/wp-content/uploads/2017/11/Version-Control--350x210.jpg)](https://docxellent.com/document-control-solutions/version-control/)
      
      #### [Version Control](https://docxellent.com/document-control-solutions/version-control/)
      
       Your document control management protocol encompasses a wide variety of processes integral to the continued flow of your business. Version control, and how it’s handled, is often a pain point for companies, especially those managing content with paper or a file share.
    - [Intellectual Property Management](https://docxellent.com/document-control-solutions/intellectual-property-control/)
      
      [![Intellectual Property Management Deviations & Complaints](https://docxellent.com/wp-content/uploads/2017/09/Intellectual-Property-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/intellectual-property-control/)
      
      #### [Intellectual Property Management](https://docxellent.com/document-control-solutions/intellectual-property-control/)
      
       Our document management system, ENSUR, helps you manage your critical business documents with a configurable level of security and control.
    - [Packaging Management System](https://docxellent.com/document-control-solutions/packaging-management/)
      
      [![Packaging Management Specification Data](https://docxellent.com/wp-content/uploads/2017/09/Packaging-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/packaging-management/)
      
      #### [Packaging Management System](https://docxellent.com/document-control-solutions/packaging-management/)
      
       See how you can easily manage packaging documents, specifications and suppliers with our comprehensive document control software, ENSUR.
    - [Quality Control Management](https://docxellent.com/document-control-solutions/quality-management/)
      
      [![Quality Control Document Management](https://docxellent.com/wp-content/uploads/2014/05/Quality-Control-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/quality-management/)
      
      #### [Quality Control Management](https://docxellent.com/document-control-solutions/quality-management/)
      
       Guaranteeing that your products and services meet the standards of your clients is easy with our document management and quality control software, ENSUR.
    - [Specification Document Management](https://docxellent.com/document-control-solutions/specification-management/)
      
      [![ENSUR Specification Management System](https://docxellent.com/wp-content/uploads/2017/09/Specification-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/specification-management/)
      
      #### [Specification Document Management](https://docxellent.com/document-control-solutions/specification-management/)
      
       Specification Management is easy with our document management software, ENSUR. We can even migrate legacy content seamlessly for easy access.
    - [Training Management](https://docxellent.com/document-control-solutions/training-management/)
      
      [![Web-Based Training Management Software](https://docxellent.com/wp-content/uploads/2017/09/Training-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/training-management/)
      
      #### [Training Management](https://docxellent.com/document-control-solutions/training-management/)
      
       We can help exceed your quality document management goals and report on employee training in seconds with our document management software, ENSUR.
    - [Document Migration](https://docxellent.com/document-control-solutions/document-management-software-migration/)
      
      [![Document Management Software Migration](https://docxellent.com/wp-content/uploads/2019/01/docxellent_docmigration.jpg)](https://docxellent.com/document-control-solutions/document-management-software-migration/)
      
      #### [Document Migration](https://docxellent.com/document-control-solutions/document-management-software-migration/)
      
       DocXellent has helped many clients, from Fortune 500 companies to smaller firms, migrate data into our  ENSUR document control system.
- [Industries](https://docxellent.com/industries/) 
    - [Biotech](https://docxellent.com/industries/biotech-document-management/)
      
      [![](https://docxellent.com/wp-content/uploads/2024/01/Biotech-Menu-Image.jpg)![](https://docxellent.com/wp-content/uploads/2024/01/Biotech-Menu-Image.jpg)](https://docxellent.com/industries/biotech-document-management/)
      
      #### [Biotech](https://docxellent.com/industries/biotech-document-management/)
      
      Biotech chaos got you down? DocXellent's ENSUR streamlines workflows, conquers compliance, and accelerates breakthroughs. Be the first to market, not the first to rework.
    - [Food and Beverage](https://docxellent.com/industries/food-beverage-quality-management-software/)
      
      [![Document Control Software for the Food and Beverage Industry](https://docxellent.com/wp-content/uploads/2017/09/Food-and-Beverage-350x210.jpg.webp)![Document Control Software for the Food and Beverage Industry](https://docxellent.com/wp-content/uploads/2017/09/Food-and-Beverage-350x210.jpg.webp)](https://docxellent.com/industries/food-beverage-quality-management-software/)
      
      #### [Food and Beverage](https://docxellent.com/industries/food-beverage-quality-management-software/)
      
      Our document management software helps companies in the food & beverage industry comply with FDA audit & SQF audit control guidelines. Contact DocXellent today!
    - [Laboratories](https://docxellent.com/industries/laboratories/)
      
      [![Quality Management Software Labs](https://docxellent.com/wp-content/uploads/2017/09/Quality-Control-Software-Labs-350x210.jpg.webp)![Quality Management Software Labs](https://docxellent.com/wp-content/uploads/2017/09/Quality-Control-Software-Labs-350x210.jpg.webp)](https://docxellent.com/industries/laboratories/)
      
      #### [Laboratories](https://docxellent.com/industries/laboratories/)
      
      Laboratory companies must control their business content in accordance with the Clinical Laboratory Improvement Amendments (CLIA). See how our document control software can help.
    - [Medical Devices](https://docxellent.com/industries/medical-device-document-control/)
      
      [![Medical Device Document Control](https://docxellent.com/wp-content/uploads/2017/09/Medical-Devices-350x210.jpg.webp)![Medical Device Document Control](https://docxellent.com/wp-content/uploads/2017/09/Medical-Devices-350x210.jpg.webp)](https://docxellent.com/industries/medical-device-document-control/)
      
      #### [Medical Devices](https://docxellent.com/industries/medical-device-document-control/)
      
      Our document management software can help with your medical device compliance. Contact us today for more document control information on the medical device industry.
    - [Pharmaceuticals](https://docxellent.com/industries/pharma/)
      
      [![Pharmaceutical Document Control Software Application](https://docxellent.com/wp-content/uploads/2014/04/medicine-350x210.jpg.webp)![Pharmaceutical Document Control Software Application](https://docxellent.com/wp-content/uploads/2014/04/medicine-350x210.jpg.webp)](https://docxellent.com/industries/pharma/)
      
      #### [Pharmaceuticals](https://docxellent.com/industries/pharma/)
      
      Our document control software helps you easily satisfy auditor requests with a document master list for FDA & EPA compliance. Quality Document Control.
    - [Other](https://docxellent.com/industries/other/)
      
      [![](https://docxellent.com/wp-content/uploads/2024/01/Other-Industry-Webpage-Image-350x210.jpg)![](https://docxellent.com/wp-content/uploads/2024/01/Other-Industry-Webpage-Image-350x210.jpg)](https://docxellent.com/industries/other/)
      
      #### [Other](https://docxellent.com/industries/other/)
      
      Unlock seamless document control in any industry with ENSUR. Whether you're looking to navigate regulatory requirements, ensure quality standards, or optimize your workflows, our powerful document management software is tailored to meet your specific needs. Learn more about the specific industries we cater to here.
- [Services and Support](https://docxellent.com/service-support/) 
    - [ENSUR Support](https://docxellent.com/service-support/document-control-software-support/)
      
      [![ENSUR Document Management Services and Support](https://docxellent.com/wp-content/uploads/2014/04/ervices-support_782208-350x210.jpg)](https://docxellent.com/service-support/document-control-software-support/)
      
      #### [ENSUR Support](https://docxellent.com/service-support/document-control-software-support/)
      
       The DocXellent support team is available twenty-four hours a day; seven days a week; three hundred sixty-five days a year. Our U.S. based team works around the clock to keep your business running.
    - [Resources and Information](https://docxellent.com/resources/)
      
      [![ENSUR Document Management Services and Support](https://docxellent.com/wp-content/uploads/2014/04/ervices-support_782208-350x210.jpg)](https://docxellent.com/resources/)
      
      #### [Resources and Information](https://docxellent.com/resources/)
      
       Need to access your industry standards and regulations? Visit our DocXellent resources page for more useful information on document control systems and regulations.
- [Our Company](https://docxellent.com/company/) 
    - [About Us](https://docxellent.com/company/about-us/)
      
      [![ENSUR Document Management System Features](https://docxellent.com/wp-content/uploads/2017/09/ENSUR-Features-350x210.jpg)](https://docxellent.com/company/about-us/)
      
      #### [About Us](https://docxellent.com/company/about-us/)
      
       DocXellent has been providing a trusted, web based document management system with quality control management solutions to companies from start-up businesses to the Fortune 500 since 1983.
    - [Meet the Team](https://docxellent.com/team/)
      
      [![DocXellent Team Photo](https://docxellent.com/wp-content/uploads/2019/11/Teamphoto-350x210.jpg)](https://docxellent.com/team/)
      
      #### [Meet the Team](https://docxellent.com/team/)
      
       Meet some of the team that makes DocXellent tick. Get to know the people who will be partnering with you in your success!
    - [Customers and Partners](https://docxellent.com/company/customers-partners/)
      
      [![Document Control Customers and Partners](https://docxellent.com/wp-content/uploads/2023/11/customers-and-partners-350x210.jpg)](https://docxellent.com/company/customers-partners/)
      
      #### [Customers and Partners](https://docxellent.com/company/customers-partners/)
      
       These are the brands and organizations that have experienced the power of our document control system, ENSUR
    - [Blog](https://info.docxellent.com/blog)
      
      [![Document Management Software News](https://docxellent.com/wp-content/uploads/2018/05/blog-and-announcements-350x210.jpg)](https://info.docxellent.com/blog)
      
      #### [Blog and Announcements](https://info.docxellent.com/blog)
      
       Stay up to date on product and industry updates and get an inside look at our company.
- [Contact](https://docxellent.com/company/contact-us/) 
    - [Contact Us](https://docxellent.com/company/contact-us/)
      
      #### [Contact Us](https://docxellent.com/company/contact-us/)
      
       Contact Us to receive more information about our product and services including document management software.
    - [Document Control Sales](https://docxellent.com/company/contact-us/sales/)
      
      #### [Document Control Sales](https://docxellent.com/company/contact-us/sales/)
      
       We are happy to answer any questions you have about our ENSUR software and we will gladly go at your pace.
    - [Contact Support](https://docxellent.com/company/contact-us/support/)
      
      #### [Contact Support](https://docxellent.com/company/contact-us/support/)
      
       We are here to help. Connect with one of our experienced support team members who can get you an answer to any question you may have.
    - [Request a Demo](https://docxellent.com/request-demo/)
      
      #### [Request a Demo](https://docxellent.com/request-demo/)
      
       Get in touch to request a demo of our ENSUR document control management software.
- [Request Demo](https://docxellent.com/request-demo/)

[![DocXellent Document Management White Logo](https://docxellent.com/wp-content/themes/docxellent-site/library/images/logo-white.png)](https://docxellent.com)

- Navigation
- - [Products](https://docxellent.com/docxellent/products/) 
          - [ENSUR](https://docxellent.com/products/ensur-document-management-system/)
            
            [![ENSUR Document Management System](https://docxellent.com/wp-content/uploads/2017/09/ENSUR-350x210.jpg)](https://docxellent.com/products/ensur-document-management-system/)
            
            #### [ENSUR](https://docxellent.com/products/ensur-document-management-system/)
            
             ENSUR is an easy-to-use, configurable, web-based Document Management and Quality Control Software System that will dramatically help you to improve and manage the efficiency of paper based or uncontrolled electronic file based processes.
          - [ENSUR Lite](https://info.docxellent.com/ensur-lite)
          - [Document Management 101](https://docxellent.com/guide-to-document-management-101/)
            
            [![](https://docxellent.com/wp-content/uploads/2024/01/Document-Management-101-Navigation-Image.jpg)](https://docxellent.com/guide-to-document-management-101/)
            
            #### [Document Management 101](https://docxellent.com/guide-to-document-management-101/)
            
            Cut the Clutter, Boost Efficiency: Dive into our Document Management 101 guide and discover how taking your files digital unlocks hidden productivity, strengthens compliance, and unleashes the full potential of your workflows.
          - [ENSUR Cloud](https://docxellent.com/products/ensurcloud/)
            
            [![ENSUR Cloud Document Management System](https://docxellent.com/wp-content/uploads/2017/09/ENSUR-Cloud-350x210.jpg)](https://docxellent.com/products/ensurcloud/)
            
            #### [ENSUR Cloud](https://docxellent.com/products/ensurcloud/)
            
             Whether you’re an existing customer, a company looking to make a change in your provider or implementing your first document control, packaging specification, training management or quality system, DocXellent can provide the option of on-premises or a robust, secure and proven cloud based installation.
          - [ENSUR Case Studies](https://docxellent.com/products/case-studies/)
    - [Solutions](https://docxellent.com/document-control-solutions/) 
          - [CAPA Solutions](https://docxellent.com/document-control-solutions/capa-solutions/)
            
            [![Corrective Action and Preventative Action](https://docxellent.com/wp-content/uploads/2017/09/CAPA-350x210.jpg)](https://docxellent.com/document-control-solutions/capa-solutions/)
            
            #### [CAPA Solutions](https://docxellent.com/document-control-solutions/capa-solutions/)
            
             Easily collect, correlate, investigate and make informed improvements to your processes with our CAPA management software, ENSUR.
          - [Change Control](https://docxellent.com/document-control-solutions/change-control/)
            
            [![Change Control Document Management Solution](https://docxellent.com/wp-content/uploads/2017/09/Change-Control-350x210.jpg)](https://docxellent.com/document-control-solutions/change-control/)
            
            #### [Change Control](https://docxellent.com/document-control-solutions/change-control/)
            
             See how our document control management software, ENSUR, can automate your change control processes.
          - [Document Control Software](https://docxellent.com/document-control-solutions/document-control-software/)
            
            [![Document Control Management Software](https://docxellent.com/wp-content/uploads/2017/09/Document-Control-350x210.jpg)](https://docxellent.com/document-control-solutions/document-control-software/)
            
            #### [Document Control Software](https://docxellent.com/document-control-solutions/document-control-software/)
            
             Control your organization’s content across the globe or down the hallway with our flexible, secure, user-friendly online document control software, ENSUR.
          - [Version Control](https://docxellent.com/document-control-solutions/version-control/)
            
            [![Version Document Control](https://docxellent.com/wp-content/uploads/2017/11/Version-Control--350x210.jpg)](https://docxellent.com/document-control-solutions/version-control/)
            
            #### [Version Control](https://docxellent.com/document-control-solutions/version-control/)
            
             Your document control management protocol encompasses a wide variety of processes integral to the continued flow of your business. Version control, and how it’s handled, is often a pain point for companies, especially those managing content with paper or a file share.
          - [Intellectual Property Management](https://docxellent.com/document-control-solutions/intellectual-property-control/)
            
            [![Intellectual Property Management Deviations & Complaints](https://docxellent.com/wp-content/uploads/2017/09/Intellectual-Property-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/intellectual-property-control/)
            
            #### [Intellectual Property Management](https://docxellent.com/document-control-solutions/intellectual-property-control/)
            
             Our document management system, ENSUR, helps you manage your critical business documents with a configurable level of security and control.
          - [Packaging Management System](https://docxellent.com/document-control-solutions/packaging-management/)
            
            [![Packaging Management Specification Data](https://docxellent.com/wp-content/uploads/2017/09/Packaging-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/packaging-management/)
            
            #### [Packaging Management System](https://docxellent.com/document-control-solutions/packaging-management/)
            
             See how you can easily manage packaging documents, specifications and suppliers with our comprehensive document control software, ENSUR.
          - [Quality Control Management](https://docxellent.com/document-control-solutions/quality-management/)
            
            [![Quality Control Document Management](https://docxellent.com/wp-content/uploads/2014/05/Quality-Control-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/quality-management/)
            
            #### [Quality Control Management](https://docxellent.com/document-control-solutions/quality-management/)
            
             Guaranteeing that your products and services meet the standards of your clients is easy with our document management and quality control software, ENSUR.
          - [Specification Document Management](https://docxellent.com/document-control-solutions/specification-management/)
            
            [![ENSUR Specification Management System](https://docxellent.com/wp-content/uploads/2017/09/Specification-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/specification-management/)
            
            #### [Specification Document Management](https://docxellent.com/document-control-solutions/specification-management/)
            
             Specification Management is easy with our document management software, ENSUR. We can even migrate legacy content seamlessly for easy access.
          - [Training Management](https://docxellent.com/document-control-solutions/training-management/)
            
            [![Web-Based Training Management Software](https://docxellent.com/wp-content/uploads/2017/09/Training-Management-350x210.jpg)](https://docxellent.com/document-control-solutions/training-management/)
            
            #### [Training Management](https://docxellent.com/document-control-solutions/training-management/)
            
             We can help exceed your quality document management goals and report on employee training in seconds with our document management software, ENSUR.
          - [Document Migration](https://docxellent.com/document-control-solutions/document-management-software-migration/)
    - [Industries](https://docxellent.com/industries/) 
          - [Biotech](https://docxellent.com/industries/biotech-document-management/)
            
            [![](https://docxellent.com/wp-content/uploads/2024/01/Biotech-Menu-Image.jpg)![](https://docxellent.com/wp-content/uploads/2024/01/Biotech-Menu-Image.jpg)](https://docxellent.com/industries/biotech-document-management/)
            
            #### [Biotech](https://docxellent.com/industries/biotech-document-management/)
            
            Biotech chaos got you down? DocXellent's ENSUR streamlines workflows, conquers compliance, and accelerates breakthroughs. Be the first to market, not the first to rework.
          - [Food and Beverage](https://docxellent.com/industries/food-beverage-quality-management-software/)
            
            [![Document Control Software for the Food and Beverage Industry](https://docxellent.com/wp-content/uploads/2017/09/Food-and-Beverage-350x210.jpg.webp)![Document Control Software for the Food and Beverage Industry](https://docxellent.com/wp-content/uploads/2017/09/Food-and-Beverage-350x210.jpg.webp)](https://docxellent.com/industries/food-beverage-quality-management-software/)
            
            #### [Food and Beverage](https://docxellent.com/industries/food-beverage-quality-management-software/)
            
            Our document management software helps companies in the food & beverage industry comply with FDA audit & SQF audit control guidelines. Contact DocXellent today!
          - [Laboratories](https://docxellent.com/industries/laboratories/)
            
            [![Quality Management Software Labs](https://docxellent.com/wp-content/uploads/2017/09/Quality-Control-Software-Labs-350x210.jpg.webp)![Quality Management Software Labs](https://docxellent.com/wp-content/uploads/2017/09/Quality-Control-Software-Labs-350x210.jpg.webp)](https://docxellent.com/industries/laboratories/)
            
            #### [Laboratories](https://docxellent.com/industries/laboratories/)
            
            Laboratory companies must control their business content in accordance with the Clinical Laboratory Improvement Amendments (CLIA). See how our document control software can help.
          - [Medical Devices](https://docxellent.com/industries/medical-device-document-control/)
            
            [![Medical Device Document Control](https://docxellent.com/wp-content/uploads/2017/09/Medical-Devices-350x210.jpg.webp)![Medical Device Document Control](https://docxellent.com/wp-content/uploads/2017/09/Medical-Devices-350x210.jpg.webp)](https://docxellent.com/industries/medical-device-document-control/)
            
            #### [Medical Devices](https://docxellent.com/industries/medical-device-document-control/)
            
            Our document management software can help with your medical device compliance. Contact us today for more document control information on the medical device industry.
          - [Pharmaceuticals](https://docxellent.com/industries/pharma/)
            
            [![Pharmaceutical Document Control Software Application](https://docxellent.com/wp-content/uploads/2014/04/medicine-350x210.jpg.webp)![Pharmaceutical Document Control Software Application](https://docxellent.com/wp-content/uploads/2014/04/medicine-350x210.jpg.webp)](https://docxellent.com/industries/pharma/)
            
            #### [Pharmaceuticals](https://docxellent.com/industries/pharma/)
            
            Our document control software helps you easily satisfy auditor requests with a document master list for FDA & EPA compliance. Quality Document Control.
          - [Other](https://docxellent.com/industries/other/)
            
            [![](https://docxellent.com/wp-content/uploads/2024/01/Other-Industry-Webpage-Image-350x210.jpg)![](https://docxellent.com/wp-content/uploads/2024/01/Other-Industry-Webpage-Image-350x210.jpg)](https://docxellent.com/industries/other/)
            
            #### [Other](https://docxellent.com/industries/other/)
            
            Unlock seamless document control in any industry with ENSUR. Whether you're looking to navigate regulatory requirements, ensure quality standards, or optimize your workflows, our powerful document management software is tailored to meet your specific needs. Learn more about the specific industries we cater to here.
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            #### [Resources and Information](https://docxellent.com/resources/)
            
             Need to access your industry standards and regulations? Visit our DocXellent resources page for more useful information on document control systems and regulations.
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            #### [Customers and Partners](https://docxellent.com/company/customers-partners/)
            
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             Stay up to date on product and industry updates and get an inside look at our company.
    - [Contact](https://docxellent.com/company/contact-us/) 
          - [Contact Us](https://docxellent.com/company/contact-us/)
            
            #### [Contact Us](https://docxellent.com/company/contact-us/)
            
             Contact Us to receive more information about our product and services including document management software.
          - [Document Control Sales](https://docxellent.com/company/contact-us/sales/)
            
            #### [Document Control Sales](https://docxellent.com/company/contact-us/sales/)
            
             We are happy to answer any questions you have about our ENSUR software and we will gladly go at your pace.
          - [Contact Support](https://docxellent.com/company/contact-us/support/)
            
            #### [Contact Support](https://docxellent.com/company/contact-us/support/)
            
             We are here to help. Connect with one of our experienced support team members who can get you an answer to any question you may have.
          - [Request a Demo](https://docxellent.com/request-demo/)
            
            #### [Request a Demo](https://docxellent.com/request-demo/)
            
             Get in touch to request a demo of our ENSUR document control management software.
    - [Request Demo](https://docxellent.com/request-demo/)

# ENSUR Document Management – Technical FAQs

November 15, 2017

You asked, we listened! We will regularly feature [document control FAQs](https://docxellent.com/products/ensur-features/) on our [document management blog](https://docxellent.com/company/news/). We hope the answers to these common questions help you get the most out of your [ENSUR document management](https://docxellent.com/products/ensurqms/) implementation.

 

**Login Issues: When users attempt to log in they receive the message that the Selected Repository is unavailable (Part 1)**

- **Specific Error:** A Network-Related or Instance-Specific Error…. (See image)
- **What this means:** This message means that the web application is unable to make a connection with the database.
- **Who needs to resolve:** IT/DBA
- **Possible solutions:** 
    - SQL Server Services are currently not running on the database server and need to be started either by rebooting or manually starting the services.
    - The Repository (Database) you are attempting to log into is currently not online (Offline / Recovery Pending)
    - Verify that the account specified in the connection string in the web.config file does not have an expired password.![](https://info.docxellent.com/hs-fs/hubfs/Imported_Blog_Media/technical-FAQ-1.jpg?width=377&height=279&name=technical-FAQ-1.jpg)

 

**Login Issues: When users attempt to log in they receive the message that the Selected Repository is unavailable (Part 2)**

- - **Specific Error:** Timeout Expired (Connection Pool)
    - **What this means:** ENSUR has exceeded the maximum number of allowed connections to the database.
    - **Who needs to resolve:** IT/DBA
    - **Trouble-shooting steps:** 
          - Quick fix is to restart the SQL Server Services and restart IIS. A reboot will take care of this as well.
          - Preventative fix is to add the highlighted section to your web.config connection string to help bypass the restriction.
  
  *<add name="Repository" connectionString="Data Source=SQL-SERVER-HERE; Initial Catalog=<database>; User ID=<user>; Password=<password>; Persist Security Info=True; **Min Pool Size=1; Max Pool Size=1000"** providerName="System.Data.SqlClient" />*
  
    - **If this error persists:** Contact DocXellent Technical Support ([Support@docxellent.com](mailto:Support@docxellent.com)) with screenshots of the Webserver Event Viewer errors surrounding the timing of the Timeouts.

 

**User(s) Cannot Access their Checkout/Load/Export Shares**

- **Specific Error:** User cannot access Checkout/Load/Export Shares 
    - **What this means:** There is a problem with either the URL Path, Share Permissions, or Folder ACL
    - **Who needs to resolve:** IT / ENSUR Administrator/ End User
    - **Trouble-shooting steps:**

**Step 1** - Determine if the problem is stemming from the user’s [ENSUR Document Management](https://docxellent.com/products/ensurqms/) Configuration

- Open the user’s configuration page within System Administration | Users and look at the Editor Paths section for the LOGICAL PATHS. Have the user attempt to navigate to their LOGICAL PATHS by going to Start → RUN → paste in LOGICAL path from ENSUR. If the user is unsuccessful in navigating to the share, the issue is on the file system. Proceed to Step 2.
- If the user is successful in navigating to the path via the above method, but attempts to access via ENSUR are not successful, then verify the following: 
    - If you are using Internet Explorer – Verify that you have added the URL into TRUSTED SITES and that Pop-Ups are not being blocked
    - Verify the user is USING Internet Explorer as Chrome/Firefox/Edge do not support linking to network shares via a web browser.

**Step 2** – Contact your IT Team making sure to send them information regarding the user having the issue, as well as the logical path AND physical paths affected:

- They should verify that the users Domain account has been given Modify permissions to their checkout/load/export folder AND

The share permissions have been established such that the user will have change permissions.

 

**User(s) reporting that all files in their Checkout/Load/Export Folder are Read Only**

- **Specific Error:** User(s) are reporting that all files in their Checkout/Load/Export Folder are Read Only
- **What this means:** There is a problem with either the Share Permissions, or Folder ACL
- **Who needs to resolve:** IT / ENSUR Administrator/ End User
- **Trouble-shooting steps:** Contact your IT Team making sure to send them information regarding the user having the issue, as well as the logical path AND physical paths affected: 
    - They should verify that the users Domain account has been given Modify permissions to their checkout/load/export folder AND
    - The share permissions have been established such that the user will have [Change Control](https://docxellent.com/document-control-solutions/change-control/)

 

**File based content is occasionally appearing on the root of your OS Drive**

- **Specific Error:** File-based content is occasionally appearing on the root of your OS Drive
- **What this means:** The Admin account in ENSUR doesn’t have editor paths setup, so is defaulting to storing content on the root of the drive.
- **Who needs to resolve:** ENSUR Administrator
- **Trouble-shooting steps:** An ENSUR [Document Control](https://docxellent.com/document-control-solutions/document-control/) Administrator should log in to the application and open the user configuration of the ENSUR Admin account (username: Admin) and configure the Editor Paths for the built-in Admin Account.

![](https://info.docxellent.com/hs-fs/hubfs/Imported_Blog_Media/technical_faq-2.jpg?width=610&height=292&name=technical_faq-2.jpg)

 Tags: [change control](https://info.docxellent.com/blog/topic/change-control), [document control](https://info.docxellent.com/blog/topic/document-control), [document control programs](https://info.docxellent.com/blog/topic/document-control-programs), [Uncategorized](https://info.docxellent.com/blog/topic/uncategorized), [ENSUR Document Management](https://info.docxellent.com/blog/topic/ensur-document-management), [Quality Control Management](https://info.docxellent.com/blog/topic/quality-control-management)

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