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To All Customers and Partners of DocXellent and ENSUR,
We want to take this opportunity to let you know that we are fully prepared and able to meet your needs during the current international health crisis. DocXellent support and maintenance for ENSUR will continue as usual and we will honor all Service Level Agreements and response times without degradation or impact to our global customers.
Our Customer Relations, Custom Development and Technical Support Teams operate highly effectively in our office or from home. Response times to support incidents will be normal.
DocXellent has a Business Continuity and Disaster Recovery Policy POL-OPER-BC-DR as part of our standard operating policies that we will follow. All of our critical business systems including development, financial, HR, email, CRM and our ENSUR system are all cloud based and/or in our AWS cloud framework and our entire company can operate normally remote or from our corporate office in Norwich, CT USA.
Our normal business operation supports and encourages work from home conditions for employee sickness, family sickness and especially under the current COVID-19 concern.
On March 16, 2020, we enacted a voluntary work from home policy for the next two weeks. As of March, 30, 2020, we advanced to a mandatory work from home policy until further notice. That policy will remain in place as we continue to follow the advice of health experts on when it will be safe to return.
Our continued support of your ENSUR system whether on premise/local behind your firewall or hosted in our DocXellent Managed Cloud will continue as usual and is a primary concern.
May you all remain healthy and safe during this difficult time and we look forward to supporting you and your teams as usual.
Sincerely yours,
Gary Carignan
President & CEO
DocXellent, Inc.